Return Policy

Romper Stomper Kids accepts returns on all full priced and sale items within 14 days of the purchase date provided that goods are in the original condition as purchased, unworn, with undamaged packaging and tags attached.

Free Returns
Romper Stomper Kids provide free returns to all Australian customers. To activate the return process, customers can email info@romperstomperkids.com with a ‘Return Request’ listing the order number, the item to be returned and reason for return. Our customer service team will respond promptly with a pre-paid address to allow customers to post back at no charge.

Once the item is returned by the customer and received by Romper Stomper Kids head office, a refund will be processed. It will take approximately 7-10 business days for Australian orders and 14 business days for international orders to be returned by standard post and a refund to be processed. The Romper Stomper Kids customer service team will send an email notifying customers when a refund has been processed. The refund will be applied to the original method of payment, excluding the original postage cost.

For international customers (outside of Australia), the return payment will need to be paid by the customer.

NOTE: full refunds will not be provided for items that are returned with damaged packaging. A 30% fee of the total purchase price of the product will be applied as we are unable to sell again at full price.

Exchanges
Romper Stomper Kids does not accept exchanges of items for an alternate size or style. We can provide a refund and a free return of the item within 14 days. If a new size is required, the customer must place a new order.

Making a Return when Using Afterpay
Returns are available with Afterpay. For more information visit our Afterpay page.

If this returns policy is not clear and customers require further assistance, they can email info@romperstomperkids.com or fill out a form on the Contact Us page.

 

 

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