Return Policy

Free Returns

Romper Stomper Kids provide an easy free returns process.

For Australian customers – Customers can email info@romperstomperkids.com with a ‘Return Request’ listing the order number and the item to be returned. Our customer service team will respond promptly with a pre-paid address to allow customers to post back at no charge. Returns must be requested within 14 days of the purchase date.

Once the item is returned by the customer and received by Romper Stomper Kids head office, a refund will be processed. Please allow 7-10 business days for Australian orders and 14 business days for international orders to be returned by standard post and a refund to be processed. The Romper Stomper Kids customer service team will send an email notifying customers when a refund has been processed. The refund will be applied to the original method of payment, excluding the original postage cost.

For international customers (outside of Australia), the return payment will need to be paid by the customer.

We accept return requests on all full priced and sale items within 14 days of the purchase date. Refunds are provided only for goods that are returned in the original condition as purchased, unworn, with undamaged packaging and tags attached.

NOTE: Full refunds will not be provided for items that are returned with damaged packaging. A 30% fee of the total purchase price of the product will be applied as we are unable to sell again at full price. We recommend that customers post back in a padded satchel to avoid items being damaged in transit.

Exchanges
Didn’t get the right size? Easy. Simply make an order for your new size and send the exchange item back for a refund. Customers can email info@romperstomperkids.com with a ‘Return Request’ listing the order number and the size to be returned. A customer service representative will provide a reply paid address. Returns must be requested within 14 days of the purchase date.

Making a Return when Using Afterpay
Returns are available with Afterpay. For more information visit our Afterpay page.

If this returns policy is not clear and customers require further assistance, they can email info@romperstomperkids.com or fill out a form on the Contact Us page.

 

 

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